Useful Information and Terms and Conditions

Our Contact Details

Postal Address: Conteco, Rossington Hall Gardens, Great North Road, Rossington, DN110HR
Phone: 01302 288566 (9am to 5pm GMT)
Email: info@conteco.co.uk

Cartwheel Systems Ltd t/a Conteco Ltd
Company number: 2929954 
VAT number: 852899273

Making a purchase or placing and order

You can either buy online or submit a purchase order.  Simply browse the store add the items you require to the cart and checkout in the normal way.  Choose the Paypal payment option OR choose 'Purchase Order' if you require a quotation or would prefer to pay on invoice.   There is no contract until we have accepted your order.  Depending on your requirements,  material costs and availability we made need to revise the prices quoted - we will inform of any revisions and wait for your authorisation before we proceed with your order.

We accept credit and debit card payments.

When confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

For UK addresses;

  • Shipping is included.

To the Rest of the World charges are as follows;

  • to be advised prior to acceptance of order. 

Delivery times;

Delivery depends on your specifications and stock.  We will advise you on delivery times and wait for your authorisation before proceeding with your order.
 

Credit Card Security

We use the Paypal Credit card processor, we do not take or store your credit card details on our website.

We cannot accept liability for;

  • Any loss as a result of your failure to ensure that your password is kept secure, failure to logout,or failure to login as required.
  • To the fullest extent permitted by law any loss or damage of any type arising out of the use of, or connection with the website.


Guarantee

We guarantee your satisfaction. All of our products are made to the highest standards.  In the event of damages or wrong goods being received please see our returns policy.

Contacting Us

If you need to reach us, please email us using the link on the store page, alternatively write to us at the above address.

Privacy Policy

When you register with conteco.co.uk, you are giving consent for the use of data by conteco.co.uk. We ask for this data so that we can process your order.  However, we will only use this data in accordance with the Data Protection Act 1998. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

When placing an order to be sent to you we will ask for the following data;

  • Name
  • Address
  • E-Mail Address

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you register an account with us. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to;

  • Take and fulfill customer orders
  • Administer and enhance the site and service
  • Only disclose information to third-parties for goods delivery purposes


Returns Policy

In the unfortunate event that you receive the wrong or damaged goods, please return them to us, unused, within 21 days of delivery and we will repair or replace them free of charge.  Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Should you have reason to complain you can contact us by going to our contact us page on the website.

These terms and conditions do not affect your statutory rights.